Running
up 173 days
What it is doing right now
87sessions today
1.1savg response
Session #88213 · pricing question · 6 knowledge hits1.1s
Cited "Pricing Template 2026 · Ch.3"source attached
Ticket created · handed to a consultantto human
Action: order lookup → SH-88213 shippedtool call
Index updated · 24 new entriesincremental
Confidence 0.41 · replied "not enough information"no guessing
Auto-reply satisfaction 4.8 / 5 (87 today)good feedback
Trending cluster: "on-premise" +31%trend
Session #88213 · pricing question · 6 knowledge hits1.1s
Cited "Pricing Template 2026 · Ch.3"source attached
Ticket created · handed to a consultantto human
Action: order lookup → SH-88213 shippedtool call
Index updated · 24 new entriesincremental
Confidence 0.41 · replied "not enough information"no guessing
Auto-reply satisfaction 4.8 / 5 (87 today)good feedback
Trending cluster: "on-premise" +31%trend
Question → intent → retrieval and tools → cited answer → human fallback
SCOPE
UnderstandingIntent recognition with clarifying questions
RetrievalRAG with mandatory citations — answers are traceable
ActionsBeyond chat: check orders, update addresses, open tickets
On-premiseModels and vector DB can run on your own servers
RESULTS
Numbers since launch
-40%e-commerce support tickets
30scontract lookup
×5content output
-70%manual handling
"We thought AI meant a support chatbot. Turns out order checks, reports and content can all be automated. Best of all, the data never leaves our servers."—— E-commerce brand · Head of Operations
DIAGNOSIS FIRST
Tell us where the process hurts — we turn it into a workable system.
We first diagnose where the process breaks and where the time is lost, then deliver a workable system plan, a timeline and an investment range — with a written proposal within 48 hours.